Frequently Asked Questions
Everything you need to know about shopping with Freddy.
How do I determine my correct size?
We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit or checking the specific fabric elasticity mentioned in the description.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, certain items like swimwear and earrings are final sale.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on your location and customs processing.
How should I care for my Freddy garments?
To maintain the quality of your clothing, we recommend washing in cold water on a gentle cycle and hanging to dry. Detailed care instructions are also printed on the internal label of each garment.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific destination.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 1 hour of placement by contacting our customer support team via live chat or email.